When i say teens it doesn't indicate the age i.e. 13 to 19 only. It means all kids (these days upwards of 10) who show signs of what teens behave like.
In my years of parenting and watching umpteen number of teens and their parents around the first lesson that i took was.
Its NOT about managing the TEEN - its about managing MYSELF !
Whenever faced with a disastrous (as shown in the info graphic) opening to a conversation, a shouting match would not be something which would be the end you would be looking for.
I always remind myself "Whichever I react - I am modelling a behaviour -a behaviour which my kid would interpret as being "correct" That prevents me to react
sharply
sarcastically
angrily
disgustedly
and helps me be more
...